Logiqc – Transforming Risk Management Software Through UX & Product Design

Logiqc is a leading Australian SaaS provider specialising in risk management software for healthcare, governance, and compliance sectors. As a Senior Product Designer, I was brought in to lead a full-scale UX and UI transformation, modernising the design system, user workflows, accessibility, and mobile experience.This project required deep collaboration with developers and stakeholders, with hands-on implementation of design details, ensuring seamless execution from concept to code.

My Role:
Lead Product Designer
‍Mobile & Desktop Product Design
Design System Implementation
Developer Collaboration

Year: 2016 & 2024- 2025

01. Product Design – Streamlining Workflows & Improving Usability
The Challenge
LOGIQC’s platform was functional but cluttered, with unclear workflows and an outdated UI. A key issue was the lack of distinction between “Edit Mode” and “View Mode”, making it frustrating to scan and review information.Additionally, creating new items was cumbersome—there was no contextual way to add items, and a floating “+” button lacked clarity and discoverability.
The Solution
✅ Redefined “Edit Mode” vs. “View Mode” – creating a clear separation so users could scan data quickly without worrying about accidental edits.
✅ Implemented a contextual “Create Item” button – allowing users to add relevant items in context, replacing the floating “+” button.
✅ Introduced a new design system – ensuring consistency in buttons, typography, colors, and UI components.
✅ Optimised table experiences –  sticky headers, side-scrolling, and column editing for better data navigation.These improvements enhanced clarity, efficiency, and usability, making LOGIQC’s risk management tools more intuitive and powerful.
Design System & Accessibility – Standardizing the Experience
LOGIQC’s interface lacked visual consistency across components, with inconsistent button styles, font sizes, and spacing. Additionally, the primary brand colour was yellow, which posed significant accessibility issues when used as a button colour due to poor contrast. Since primary brand colours are typically used for primary buttons, an alternative solution was needed to ensure both brand alignment and usability.

🎨 Designed & Implemented a Brand-New Design System
✅ Standardised UI components – Defined consistent buttons, input fields, typography, and spacing, ensuring a cohesive user experience across all features.
✅ Established scalable form components – Created uniform field layouts and validation patterns, improving form usability across desktop and mobile.
✅ Enhanced column editing functionality – Allowed users to customise table views efficiently, supporting a more flexible, user-controlled experience.

♿ Ensured Full Accessibility Compliance
✅ Refined colour usage for accessibility – Since yellow failed contrast tests, I designated navy as the primary button colour and reserved yellow for hover states and non-critical UI elements.
✅ Improved keyboard navigation & focus states – Made sure all interactive elements were fully navigable without a mouse.
✅ Screen reader support – Ensured clear labelling of UI components for users with vision impairments.

👨💻 Developer Collaboration & Hands-on Code Implementation
✅ Worked closely with engineers – Provided detailed documentation and specs, ensuring seamless development handoff.
✅ Implemented design refinements directly in code – Jumped into the codebase myself to fine-tune UI components, reducing friction between design and development.This new design system provided LOGIQC with a strong foundation for consistency, scalability, and accessibility. It not only improved usability and visual clarity but also streamlined future development by ensuring a single source of truth for UI components.
2017 at Type and Pixel
LOGIQC's software, pivotal in the medical-related risk management sector, was originally developer-driven. This approach resulted in a robust fundamental structure but lacked in user experience and interface design. Recognizing the need for a comprehensive overhaul, I embarked on a mission to enhance the software's user experience.
Understanding the user's needs was paramount. I engaged in deep collaboration with LOGIQC's business owners to gather insights. This process involved analyzing user surveys to pinpoint areas of improvement and conducting phone interviews with customers to develop user personas and garner further product insights.
Our team undertook extensive workflow analysis during a series of workshops. The goal was to simplify the software's complexity by reassessing the existing user flow and conventions. This phase was crucial in shaping the new, streamlined workflow.
Wireframes (2017)
The insights gathered led to the creation of wireframes, subsequently transformed into clickable Invision prototypes. These prototypes were instrumental in gathering real-time feedback from the client, facilitating iterative refinement of the user experience.
02. Native App – Bringing Risk Management to the Field
I designed a mobile-native app that allows field workers to report incidents, conduct audits, request maintenance, and access documents on the go.
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📍 Seamless risk reporting – enabling compliance teams to act quickly in high-risk scenarios.
📍 Optimized for speed and usability – a lightweight, intuitive interface designed for mobile workflows.
📍 Offline functionality – ensuring users can report and log data even in remote locations.
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This app extension empowers workers with real-time risk management, bridging the gap between the office and the field.
03 . Brand
In 2024, I led a pivotal brand redesign for LOGIQC, aiming to modernize their existing identity while preserving its core essence. The approach focused on simplicity and sophistication, employing a minimalist color palette, clean typography, and strategic use of white space. This redesign included a subtle yet impactful update to the logo, ensuring it resonated with the company's evolution and commitment to clarity and modernity. The updated brand identity was cohesively applied across various collaterals, reinforcing LOGIQC's stature as an innovator in the risk management software sector and significantly enhancing their market appeal.